Intense competition and changing customer demands are making it increasingly hard to keep pace, let alone thrive in today’s market place. Traditional business automation and legacy systems can’t access the right information or adapt to change. In fact, many depend on costly, error-prone workarounds across multiple systems just to keep functioning. That’s why so many industry leaders are moving up to new levels of information and operational control by implementing SAP® Business One.
Customer Relationship Management (CRM)
- Sales opportunity management – Manage the entire sales process through different sales stages. Track sales opportunities and activities, analyze their outcome, and forecast revenue potential. You can monitor and analyze sales opportunities using dashboards and sales reports.
- Web CRM – Give your sales team secure access to customer data over the Web wherever they are. Provide a Web-based interface to your customers so they can log inquiries and check order status – all in real-time.
- Microsoft Outlook integration – Import customer data from SAP Business One into your Microsoft Outlook contacts list. Activities and tasks entered into your calendar in SAP Business One can be synchronized with your schedule in Microsoft Outlook.
- Customer service and support – Allow your customer service and support team to administer customer warranty, service contracts, manage service calls, and track all customer interaction activities.
- Business partner management – Manage master data for your resellers and channel partners to track sales leads and opportunities, including profiles, contact summaries, account balances, and sales pipeline analyses.
Increased Profitability, New Levels Of Control For Small And Midsize Businesses
SAP® Business One is an integrated, affordable, business management solution built from the ground up to meet the immediate and long-term needs of small and midsize businesses (SMBs). It provides a true and unified view of operations across customer relationship management, manufacturing, and finance. Simple to use yet powerful, SAP Business One puts business users in charge, arming you with the critical, up-to-the-minute information you need to make smart business decisions.